1. Who We Are

Sincerely, Serendipity ("we," "us," "our") is a sole trader business operated by [Susannah Barbera], ABN 81 901 494 252, based in Queensland, Australia. This policy explains what personal information we collect through sincerely-serendipity.squarespace.com, how we use it, and how we protect it.

2. What We Collect

We collect personal information you provide directly to us, including:

• Order details: name, delivery address, email address, and phone number

• Payment information: processed securely by our payment provider (Squarespace Payments) - we do not store your full card details ourselves

• Sizing and stage information: if provided through a gathering listing, checkout note, or intake form

• Communications: any messages you send us via email, contact forms, or Instagram

We do not knowingly collect sensitive information (such as health information) beyond what you voluntarily share with us in the course of an order or enquiry.

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your order

• Communicate with you about your order, including shipping updates and any exchange/credit arrangements

• Respond to enquiries or customer service requests

• Improve our gatherings, sourcing, and website based on general (non-identifying) patterns in orders

• Send you marketing communications, but only if you've opted in (e.g. joined our mailing list or newsletter) - you can unsubscribe at any time

We do not sell or rent your personal information to third parties.

4. Who We Share Information With

We share limited personal information only where necessary to run the business, including with:

• Squarespace Payments to process your payment securely

• Shipping carriers (Australia Post and/or CouriersPlease) to deliver your order

• Our website host/platform (Squarespace) to operate the website and store order data

• Email/marketing tools, if you've opted into communications

Each of these providers has its own privacy practices governing how they handle data on our behalf.

5. Cookies

Our website may use cookies (via our website platform) to remember items in your cart, understand site traffic, and improve your browsing experience. You can disable cookies through your browser settings, though some site features may not work as intended if you do.

6. Data Storage & Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, including relying on the security measures of our payment processor and website platform. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Information

We retain order and customer information for as long as necessary to fulfil the purposes outlined in this policy, including any ongoing store credit balance, and to meet our legal and tax record-keeping obligations (generally five years under Australian tax law).

8. Your Rights

You can ask us to:

• Access the personal information we hold about you

• Correct any inaccurate information

• Delete your information, where we're not required to retain it for legal or tax purposes

To make a request, contact us at sincerelyserendipitycurates@gmail.com.

9. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.

11. Contact Us

Questions about this Privacy Policy, or requests regarding your personal information, can be sent to sincerelyserendipitycurates@gmail.com.

Last updated: 29/07/2026 ‍